Frequently Asked Questions

Where are you located

We are located inside 5th Avenue Lifestyle North Lakes, on the corner of Cook Court and Flinders Parade. We are on the same street as Costco and Bunnings and opposite McDonalds. There is onsite parking which can be busy in the morning, but there is also street parking on Cook Court or multiple carparks within a 5 minute walk of the building. We are inside the main complex doors, and our reception is the only store on the left side of the corridor.

Do you do gift cards?

Online gift cards are available HERE. These can be emailed to either the purchaser or the recipient, and can be printed. If you would like a physical voucher, you can visit us in store during business hours. We recommend phoning or reaching out via email in advance to ensure a staff member is present to assist you with the process.

What qualifications/training have you undertaken?

Our training is rooted in the techniques and philosophies our founder learned while training in Japan- where care, craftsmanship and presence are deeply respected. Rather than keeping this knowledge to one person, it is intentionally passed down through hands on training and education within our team. Each new therapist is guided to embody not only the technical skills, but also the values of connection, integrity and mindful care. This ensures every client receives a treatment that feels consistent, elevated and genuinely nuturing.

All skin + scalp therapists are diploma qualified beauty therapists who undergo thorough ongoing training in our protocols and massage routines .

How do I book?

The easiest way to book is online through our Timely booking link. This allows you to browse all available appointments for your treatment of choice, and bookings can be rescheduled and cancelled online. If you require assistance our best form of communication is via email: hello@skintuitive.net or DM on our socials.

Can you perform 2 treatments at the same time?

We can perform 2 head spa services at the same time (even 3!), however our facial or body treatments can only be booked one at a time. All group bookings must be booked through the couples/group bookings section on our online booking platform. Alternatively if you need assistance please reach out via email: hello@skintuitive.net

Do you cater to men/kids/non-binary?

Skintuitive is an LGBTQI+ friendly space and we accept everyone as they come, Men are welcome to attend solo or with a partner. To preserve the peaceful, restorative environment we create for every guest, we kindly ask that children do not accompany our clients to their appointment. We are able to accomodate clients aged 14 years and over for selected Head Spa treatments- please email us to enquire about suitability prior to booking.

I had to cancel my appointment, where is my deposit?

As per our booking policy, deposits are not automatically refunded when an appointment is cancelled. Deposits are refunded into a file credit, which can be used towards future appointments or product purchases in store. If you would prefer your deposit to be refunded back to you please email us with your request. For appointments cancelled within our 48 hour window, the deposit will be retained. This also applies to no shows. Late cancellations or no shows do not allow sufficient time to rebook the spot, and our team and resources have already been committed. Retaining the deposit helps cover these costs and supports the sustainability of our small business. We appreciate your understanding and respect of our time and policies.

What are the T’s & C’s for the ‘Spa Club’ loyalty card?

Because self care isn’t a sometimes thing, it’s a lifestyle choice. Our loyalty cards are our little way of saying thank you for choosing us and trusting us with your self care ritual. Every visit gets you closer to a little treat on us.

Pick up your ‘Spa club’ card in store, to be valid it must be filled out with your full name and stamped at each appointment. Stamps can only be collected for a treatment received (retail purchases are excluded) Cards are not to be shared, they are only valid for use by the clients name issued on the card. You must present your card to be stamped at each appointment, every third appointment you will receive a reward. The ‘Free gift’ on the 6th visit is at managements discretion and may vary. The %off discounts will be applied manually to your treatment on the day when your card is presented in store. Rewards can not be used in conjunction with any other offer or discount. Skintuitive takes no responsibility for lost or damaged cards. Stamps can not be back dated and rewards can not be redeemed without presenting the physical card.